SIT20125 – Certificate II in Tourism
Overview: Entry‑level skills for tourism, travel, customer service and operations.
Provider: Foxwell SSC
Duration: 1 year
Fees: VETiS‑funded or fee‑for‑service
Pathway Information: This qualification suits students who enjoy customer service, travel, and working with people from diverse backgrounds. Graduates can explore roles such as tourism assistant, visitor information officer, or hospitality team member. Future study pathways include Certificate III in Tourism, Certificate III in Hospitality, and related TAFE courses. For those who continue through to university, options may include tourism management, business or event management degrees.
Units of Competency (11 total)
Core Units:
- SITTIND003 – Source and use information on the tourism and travel industry
- SITXCCS009 – Provide customer information and assistance
- SITXCCS011 – Interact with customers
- SITXCOM007 – Show social and cultural sensitivity
- SIRXSLS001 – Sell to the retail customer
- SITTIND004 – Source and use information on the holiday park/resort industry
- SITHACS009 – Clean premises and equipment
- BSBCMM211 – Apply communication skills
- BSBTWK201 – Work effectively with others
Elective Units:
- SITXFSA005 – Use hygienic practices for food safety
- SITHFAB025 – Prepare and serve espresso coffee (must complete SITXFSA005 first)