BSB20120 – Certificate II in Workplace Skills
Overview: Builds employability and administrative skills for business-sector readiness.
Provider: Foxwell SSC
Duration: As needed (Years 11–12)
Fees: Nil
Pathway Information: Students who complete this qualification develop essential workplace, communication and organisational skills that are highly valued across all industries. Graduates may pursue roles such as receptionist, administrative assistant, customer service officer, or data entry operator. It also prepares students for TAFE courses like Certificate III in Business or Certificate III in Customer Engagement. In the long term, students may progress to university studies in business, marketing, HR or management.
Units of Competency (10 total)
Core Units:
- BSBCMM211 – Apply communication skills
- BSBOPS201 – Work effectively in business environments
- BSBPEF202 – Plan and apply time management
- BSBSUS211 – Participate in sustainable work practices
- BSBWHS211 – Contribute to the health and safety of self and others
Elective Units:
- BSBPEF302 – Develop self‑awareness
- BSBDAT201 – Collect and record data
- BSBOPS202 – Engage with customers
- BSBPEF101 – Prepare for work readiness
- BSBTWK201 – Work effectively with others